Privacy-policy

Privacy Policy

LAST UPDATED: December 2020

 

Introduction

G & M Hospitality and Catering Limited (The Crown Inn, we or us) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

 

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is The Crown Inn.

 

More simply put:

The Crown Inn is responsible for protecting your personal information. This Privacy Policy applies to information obtained through your use of our website.

 

Collection of your Personal Information

The Crown Inn collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number. Personal Information is not linked to your Personal Information (for example, your IP address).

 

The Crown Inn will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

 

More simply put:

We collect information that could be used to personally identify you, such as your name and contact details. We may also collect information that is not personal to you and not linked to your personal information.

 

Information from third parties

We collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads.

 

More simply put:

We collect information about you from third parties, that we use to help us source potential customer leads.

 

Other information we collect

We also collect this Personal Information as you use the Website:

  • User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website, Email or Social Media.

 

More simply put:

If you upload any user content to our Website, Email or Social Media, this may contain your personal information, which we may collect and use for the purposes described here.

 

Automatically collected information

When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

 

More simply put:

We automatically collect certain information about you when you visit our Website. We use this information to analyse your use of the Website and to improve our services.

 

Use of your Personal Information

The Crown Inn collects and uses your Personal Information as necessary to perform our legitimate business interests, including to:

  • operate the Website
  • understand and improve how our users use and interact with our services.
  • publicly disclose aggregated statistics regarding our users’ use of our services.

 

More simply put:

We collect your personal information to perform the contract you enter into with us when you sign up to use our services. We also collect certain information when we have a good reason to do so. We will send you direct marketing emails from our partners, but only with your permission.

 

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see “Your rights” section below).

 

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact info@crowninn-marnhull.co.uk for more information.

 

More simply put:

We’ll retain your personal information for no longer than is necessary. For more information, please contact our Front of House Manager who is the Data Protection Officer.

 

Use of cookies

The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.

 

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

 

We may place the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

 

How to reject cookies

 

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the The Crown Inn services or web pages you visit.

 

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

 

More simply put:

 

We use cookies to enhance your online experience. If you do not want to receive cookies, you can reject them by opting out or modifying your browser settings.

 

Your rights

Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

 

To exercise these rights, please contact our DPO. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

 

More simply put:

You have rights in relation to your personal information. Just contact our DPO to find out more.

 

Complaint resolution

If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you’ll attempt to resolve the complaint with us first. Please contact us for more information.

 

More simply put:

If you’re not happy with the way we’ve handled your personal information, you have the right to bring a complaint. Please contact us to find out more.

 

More simply put:

No one under the age of 18 should use The Crown Inn website.

 

Changes to this Policy

We will occasionally update this Policy to reflect company and customer feedback. The Crown Inn encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

 

More simply put:

We may change this policy from time to time. We encourage you to review this policy regularly.

 

Contact information

The Crown Inn welcomes your comments regarding this Policy. Please contact us at info@crowninn-marnhull.co.uk , or write to us at:

 

The Crown Inn

Crown Road

Marnhull

Sturminster Newton

DT10 1LN